German Service Quality

Guest satisfaction – our main priority!

The German Service Quality initiative (ServiceQualität Deutschland) has existed in Saxony since 2003. More than 280 service providers in the state and over 4000 in Germany have been granted this certificate so far. These companies carry the label Service-Q. Our hotel in Grundmühle has held this certification since January 2015, because we do not leave quality to chance.

Our promise to you!

• Friendliness and courtesy – we are committed to attentive service. Do not hesitate to approach our staff with your queries or wishes.
• Empathy – we take your individual needs seriously.
• Quality service is teamwork – we have cultivated a working environment that supports the motivation and competence of our staff.
• Competence and reliability – our services are always reliable and professional.
• Ambience – we maintain the furniture and equipment in our hotel with care.
• Suggestions and ideas are important to us. They help us to improve our quality standards.

We are looking forward to your visit – and hope that you feel at home here.
The Besser/ Tradel family, and the Grundmühle team